Challenge

Aftermarket performance was reported through disconnected spreadsheets, so leadership had no single view of repair volumes, turnaround time or revenue quality.

Solution

Designed an executive KPI framework and a single Power BI model consolidating repairs, spares, warranty and service revenue with drill-through to order level.

Business impact

• 35% faster monthly reporting cycle
• One source of truth across four business units
• Weekly review moved from data debate to decisions

Challenge

Spare and repair pricing was inconsistent across regions and customers, eroding margin without visibility into the drivers.

Solution

Built margin waterfall and price realization analytics segmenting products by volume, criticality and competitive exposure.

Business impact

• Margin leakage quantified by product family
• Structured price revision guardrails
• Improved quote consistency across regions

Challenge

Complaints were closed individually with no systemic view of recurring failure modes or cost of poor quality.

Solution

Created Pareto and root-cause analytics linking complaints to product line, failure mode, plant and resolution time.

Business impact

• Top 3 failure modes driving 80% of complaints identified
• Reduced average resolution time
• CAPA prioritised on business impact, not noise

Challenge

Channel partners were reviewed on revenue alone, hiding differences in growth quality, coverage and service levels.

Solution

Introduced a balanced distributor scorecard combining revenue, mix, order frequency, payment behaviour and service compliance.

Business impact

• Objective partner tiering and incentive logic
• Under-performing territories surfaced early
• Faster, evidence-based channel reviews

Challenge

Finance, sales and supply chain each reported their own version of performance, delaying consolidated decision making.

Solution

Delivered an integrated analytics layer with conformed dimensions and executive, functional and operational report views.

Business impact

• 26% improvement in tracked business performance measures
• Cross-functional KPIs finally comparable
• Self-service adoption across management

Challenge

Quotation outcomes were not tracked, so win-loss patterns and pricing effectiveness were invisible.

Solution

Modelled the full quote-to-order funnel with conversion, cycle time, discount and reason-for-loss analytics.

Business impact

• Win-rate visibility by segment and value band
• Shorter quotation turnaround
• Sales effort focused on winnable opportunities

Challenge

Serialised motion-control products lacked a digital history of build, test and repair events across their lifecycle.

Solution

Implemented a traceability framework capturing part, test and service records against each serial number.

Business impact

• 1400+ product inspections per year traceable
• Faster warranty and failure investigation
• Audit-ready compliance evidence

Challenge

Actuator validation depended on manual test rigs with inconsistent data capture and long cycle times.

Solution

Engineered an automated LabVIEW-based test controller with structured data acquisition and pass/fail logic.

Business impact

• 96% resource utilisation on test cells
• Repeatable, defensible test results
• Reduced engineering time per unit

Challenge

Field calibration of servo valves required specialist support, delaying customer equipment return to service.

Solution

Developed a portable calibration kit and standard procedure enabling consistent on-site calibration.

Business impact

• 1300+ repairs per year supported
• Lower customer downtime
• Standardised calibration quality